Returns Policy

This refund/exchange policy does not affect your statutory rights.

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 090 6409108 between 10am and 3pm, Monday to Saturday or email us here.

Please be ready to quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.

Our Returns Procedure

1. We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, we will exchange the item or issue a credit note, providing the goods are not damaged and all packaging is still intact.
2. Customers have the right to return their order within 14 days of purchase and a valid receipt. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as McGorisks Pharmacy does not refund postal charges.
3. All returned products will be refunded or exchanged, provided they have not been used or damaged and in original packaging. Postage costs will only be refunded if goods were received in error.
4. Any returned items must be received within 14 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependent on the amount of product used. Any goods returned more than 6 months (Electrical 12 months) after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
5. Any items damaged during returned due to insufficient packaging may only receive a part refund at McGorisks Pharmacy’s discretion.
6. In the rare event of a customer receiving an incorrect item, McGorisks Pharmacy will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, McGorisks Pharmacy will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.
7. Orders returned by the Post Office as not picked up, will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The customer will have to re-order should they require the item. 
8. Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.

Products excluded from our Refund/Exchange Policy:

• Digital Cameras, Laptops, Tablet PCs and other IT products
• McGorisks Pharmacy Gift Cards
• Medicines

For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:

• Pierced earrings and other body jewellery
• Hair & body accessories unless tags are still in place and packaging is unopened
• Hair Extensions
• Baby Formula
• Support stockings, underwear and other such garments

• Items purchased online can be returned to any McGorisks Pharmacy for a refund within 14 days of delivery. 
• All refunds will be via card only, no cash refunds will be provided. 
• Items returned must be as new, in the original packaging and in re-saleable condition. 
• All returns to store must be accompanied by a copy of the delivery docket received with your order. Items purchased online can also be returned via Post/Courier to: 

McGorisks Pharmacy Returns Dept. 
19 Mardyke St,
Athlone,
Co. Westmeath
N37 X9D9.

We offer a 100% money back guarantee on Products returned for any reason. We'll gladly accept returns for any Dermalogica products purchased from mcgorisks.ie and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.

Should you have a skin response to your product please also contact our Dermalogia's Customer Service Team as soon as possible. Email  dermalogica@mcgorisks.ie or by calling us on 090 6409108 Please note our phone lines are open between 9.30 and 5.30 Mon-Friday.

For Returns you can contact us by email dermalogica@mcgorisks.ie or by calling us on 090 6409108 Please note our phone lines are open between 9.30 and 5.30 Mon-Friday.

We ask that you include the following details on your email so we can process your query as quickly as possible.

1. Customer Order Number
2. Date of Purchase
3. Item/Items your skin had a response to, including batch number
4. Details of your skin’s response to the product. 

Click and Collect services are available at our Athlone Town Centre Store

McGorisks Pharmacy
19 Mardyke St,
Athlone,
Co. Westmeath
N37 X9D9.

Telephone: 090 6409108 |  email: atc@mcgorisks.ie